Regarding whether the products on tStMini support consumers' unconditional returns:
(1) The platform supports unconditional returns within 45/30 natural days from the date of order shipment (i.e. the order delivery date) (requires the purchase of the "Return Guarantee Service"). If the customer does not want, does not like, or is dissatisfied with the product received (assuming the product matches the order description, the customer is dissatisfied with the size, material, color, etc. of the product received), etc. for personal reasons, the customer can return the product to the return address specified by the platform customer service. The return package should include all original packaging, accessories, instructions, etc. After the product is returned and signed for, the platform will make compensation in accordance with the "Return Guarantee Service" rules. Please note: For unconditional returns caused by customer issues, the platform does not bear the return shipping costs and does not support distributors to purchase return labels from the platform at their own expense.
(2) Distributors must provide the return tracking number within 7 calendar days of the return package being sent and no later than 2 business days after successful delivery, so that the platform customer service can promptly create a return advance order to notify the overseas warehouse, and the warehouse will arrange a refund after receiving the return. If the distributor fails to promptly inform the platform customer service of the return logistics tracking number, resulting in the return package not matching the return advance order and being destroyed, the platform will not provide compensation.
(3) Please click on "Return Guarantee Service" to help you learn more about the details of after-sales service content.
